Symbols and special characters show up in emails sent via Salesforce
|Knowledge Article Number||000175689|
|Description||There are some instances where Users will encounter junk symbols in emails sent via Salesforce, or on forms. For Example symbols like $ and ? show up in the middle of words (Especially in-between each word space).|
|Resolution||Follow these steps to avoid junk /Special character in Emails:
Your Name / Setup / Personal Setup / My Personal Information / Personal Information (users can also use the Setup search for the word "Personal Information")
Kindly check the email encoding set for this user. The e-mail encoding setting is used to determine the character set and encoding of outbound e-mail sent by the user from the Salesforce application.
Encoding ISO-8859-1 represents all Latin characters and is understood by virtually all receiving e-mail reader software. Users whose outbound e-mail contains English or other Western European languages should use this encoding.
Encoding UTF-8 can represent virtually all the characters in all the world's languages (Unicode), but is not supported by older receiving e-mail reader software. Users who need to send e-mail with non-Latin data (e.g., the Euro symbol, Hebrew, Chinese, Japanese, Russian, etc.) should use this encoding.
Encodings Shift_JIS, EUC-JP and ISO-2022-JP are useful for users in Japan, but are not recommended for other users.