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Cannot change the ownership of a record

Knowledge Article Number 000175883
Description Scenario:

A record has been assigned to the user but wants to change the ownership to some other user/queue but unable to do so due to receiving an insufficient privileges error message
Resolution Please check the below details to find out the reason behind the problem.

1) Make sure that the user's profile has the following rights to the concerned object:
  • Transfer Record/Transfer Leads/Transfer Cases permission is enabled in the Profile level.
  • Read / Write access to the record
  • Is either the owner of the record or above the owner of the record in the role hierarchy
  • If user is neither the owner or above the owner in role hierarchy then the modify all data permission or transfer record permission would be required
2) If the user's profile has the above rights but still unable to, then go to | Name | Setup | App Setup | Customize | Object | Validation Rules. Check for any validation rule like:
  • Name: "Record_Owner_Cannot_Change_after_Closed".
  • Error Conditional Formula: ISCHANGED( OwnerId ), 
3) If found, ask the user to contact his/her salesforce.com system administrator and deactivate the "Validation Rule" for some time and then try to transfer the case.

4) Please check if is there any Trigger written on the Contact object. If Found, ask the user to contact his/her salesforce.com system administrator and deactivate the trigger.




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