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Radian6 - Analysis Dashboard - Opening CSV Exports from the River of News on a Mac

Knowledge Article Number 000175971
Description The below information will help address an issue where Mac users are occasionally unable to open .CSV files in Excel  that have been exported from a River of News widget.
Resolution This is generally an issue with Mac OS hiding file extensions (the .CSV portion of the file) which creates a problem in Excel when attempting to interpret and display the file type.

Steps to Resolve:
  1. Open Finder
  2. Go to Finder | Preferences in your menu bar

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  3. In the Advanced section, click the option "Show all filename extensions"

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This change will ensure that when files are exported from within the Radian6 Analysis Dashboard RIver of News Widget,  it will always include the file extension (Ex: .CSV). This will allow Excel to read and display the file contents correctly.


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