Why can't I delete/deactivate the Standard/Default Email Templates?
|Knowledge Article Number||000176259|
|Description||While trying to delete or deactivate the default email templates associated to Salesforce orgs, the following error message will come up:
Templates used by other resources must remain in a folder other than your Personal template folder, and cannot be deleted or deactivated.
See the list below to find out where this template is being used.
|Resolution||Follow the details as indicated but for Templates being used for Self Service Setup, they cannot be deleted or deactivated.