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Why can't I delete/deactivate the Standard/Default Email Templates?

Knowledge Article Number 000176259
Description While trying to delete or deactivate the default email templates associated to Salesforce orgs, the following error message will come up:

Error Message:
Templates used by other resources must remain in a folder other than your Personal template folder, and cannot be deleted or deactivated.

See the list below to find out where this template is being used.
  • It will list the Type and Name for the process the template is been used for.
Resolution Follow the details as indicated but for Templates being used for Self Service Setup, they cannot be deleted or deactivated. 
  • They can be renamed or edited.




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