Native Live Agent - Chat request sound notifications not working in IE
|Knowledge Article Number||000176587|
|Description||I am using Internet Explorer 9, however the Live Agent chat request sound notification is not working.|
|Resolution||If you are using IE9 and have "Compatibility View" turned on, then the audio alerts will not work. Live Agent audio alerts are only supported in IE9 (or above) and will not operate in IE9 Compatibility View or IE8.
Refer to the following Microsoft Article in regards to IE9 Compatibility View, including how to turn it off:
Refer to the following article to review the Live Agent Notifications Overview: