Guidelines to reopen your Case if needed
|Knowledge Article Number||000176703|
|Description||In Salesforce Support our goal is work with you and resolve your case as quickly and efficiently as possible. When a Case is resolved we will ask for your consent before closing the Case, we want to be certain the solution provided truly works for you.
There may be instances however where we haven't been able to reach you and where we have closed your Case. A closed Case will always be visible in the Portal and can easily be reopened within 10 business days, if needed. Here are the general guidelines a Salesforce Support representative will follow.
If your Case has been closed without your consent you can re-open within 10 business days if necessary.