Fix for Opening Salesforce PDFs (like the Release Notes)
|Knowledge Article Number||000176783|
If you’re having trouble opening or viewing Salesforce PDFs (like our Release Notes), refer to the following troubleshooting information for your browser. The issues we’ve seen are browser-related and not a problem with the link or with the PDF.
Some customers have reported issues opening PDFs using Internet Explorer. We’ve been able to replicate this problem on IE 8 (with Adobe Reader X), and one workaround is to disable the “allow fast web view” option in Adobe Reader.
To disable this option:
If you’re still unable to open PDFs from the web, try uninstalling Acrobat Reader and installing the latest version here. Or you can right-click on the PDF link and select to download the file.
The new version of Firefox includes a new built-in PDF viewer that degrades the appearance of text (especially when zooming in).
One workaround is to disable this plug-in so you view PDFs in your native Adobe PDF reader. To disable the built-in viewer:
For additional information on viewing PDFs in Firefox, refer to
Reporting PDF Issues
If you still experience issues opening Salesforce PDFs, let us know. Please include the following information: