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Maximum Logins Exceeded (Salesforce license) on Sandbox

Knowledge Article Number 000176785
Description

Upon refreshing your full sandbox and trying to reset your sandbox password, you might get the following error message when accessing the password reset link. 


'Maximum Logins Exceeded' 

 
Resolution It is possible that when the sandbox was copied, an unexpected issue occurred with the creation of these affected users/profiles.
 
To resolve the issue: 
 
1. Change the profile of the affected user and then assign back the original profile.
 
- Click on: Setup | Administration Setup | Manage Users | Users
 
- Click Edit next to user's name 
 
- In the right-hand column of the user information change the profile from whatever is currently set to, to any other profile
 
- Click Save

- Follow the same steps to assign the original profile back to the user
 
OR 
 
2. Clone the profile of the affected user and then assign the cloned profile to the affected user 
 
- Click Your Name | Setup | Manage Users | Profiles
 
- Click the name of a profile that’s similar to the one you want to create and then in the profile page click Clone
 
- Enter a profile name
 
- Click Save

- Click on: Setup | Administration Setup | Manage Users | Users
 
- Click Edit next to user's name 
 
- In the right-hand column of the user information change the profile from whatever is currently set to, to the new profile
 
- Click Save

After following either steps, try to reset your password again. 




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