Print this page

Salesforce for Outlook side panel - Failed to add email error message:data value too large

Knowledge Article Number 000180809
Description When User is trying to add email using the side panel in Salesforce for Outlook. He gets an error message: Description: data value too large.....
Resolution This error occurs when the body of the email is too large for the coinciding field (Description). The email body field is of type Text area (Long) so the character limit for text area (Long) field in Salesforce is 32,768 characters.

We can check the character count of an email by simply copying and pasting the body of the email to a word document, select all, go to the character count options.  This is one of the limitations of Salesforce and its very important to educate the users on limiting the size of the email.

promote demote