Why is my Workflow not firing upon publishing an Article?
|Knowledge Article Number||000181118|
|Description||After creating an Email Alert or Outbound message for a Workflow that fires upon publishing an Article, it is not being evaluated.|
|Resolution||This is expected behavior.
Please reference the following article:
Salesforce Knowledge Workflow Rules and Approval Processes
Note at the bottom of the page:
Workflow Rules and Email Alerts for Knowledge