How to use Email-To-Case Java Agent Tool?
|Knowledge Article Number||000181619|
|Description||When Salesforce did not provide on-demand Email-To-Case feature, Salesforce had a tool known as Java Agent which was used for case creation.
There could be scenarios where user needs Java Agent with Salesforce.
For instance, user gets emails for case creation, but due to size limit or security reasons, he does not want the email attachments to be saved on salesforce.
The only way to meet this requirement would be to use the Java Agent Tool.
This tool will process the emails and then create the case in Salesforce.
Salesforce has the tool available on its wiki site: