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Cannot View an Attachment in Task Record

Knowledge Article Number 000181683
Description

User is not able to see the Attachments related list whenever he is creating a task or on opening an existing task record. Other users of the same profile are able to see the Attachments related list in the same page layout.

Resolution

In Task Page layout, Attachments related list might have been removed via Personal Settings. To Add this Related List please follow one of the Click paths by logging in as the Affected User:
 
Setup > Personal Setup > My Personal Information > Change My Display > Tasks > Click on Customize My Pages > Select Attachments from the Available List > Click Add > Click Save
 

Your Name > My Settings > Display & Layout > Customize My Pages > Select Tasks > Customize Page > Select Attachments from the Available List > Click Add > Click Save


Now the Attachments related list is available while creating tasks using the New Task button or when editing an existing task record.  Note the Attachment related list will not display when creating a task using the Log a Call button.





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