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Fix site display problems with Compatibility View

Knowledge Article Number 000181881
Description NOTE: Beginning Summer ’15, we’ll discontinue support for Microsoft® Internet Explorer® versions 7 and 8. For these versions, this means that some functions may no longer work after this date. Salesforce Customer Support will not investigate issues related to Internet Explorer 7 and 8 after this date.

Sometimes a website you're visiting doesn't look like you expect it to. Images might not show up, menus might be out of place, and text boxes could be jumbled together. This can be caused by a compatibility problem between Internet Explorer and the site you're on. When a site is incompatible with Internet Explorer, you'll see the Compatibility View button in the Address bar. You can only turn on Compatibility View in Internet Explorer for the desktop.

If a page will not display correctly, and the user is using IE8 or 9, a good workaround is to attempt to view the page using compatibility mode.  See instructions below.
Resolution Enable Compatibility View for specific websites in Internet Explorer
To enable Compatibility View for specific websites that are not displayed correctly or that are not working correctly, follow these steps:
  • Open the website that is not displayed correctly or that does not work correctly in Internet Explorer 8 or in Internet Explorer 9.
  • Click the Compatibility View button that is located directly to the right side of the address bar next to the Refresh button. (Looks like a broken piece of paper)
Or, on the Tools menu, click to select the option Compatibility View. If the Tools menu is not displayed, press ALT to display the Tools menu.
  • If the Compatibility View button does not appear on the right side of the address bar, or if the command is not available under the Tools menu, you cannot use this method. You may be experiencing a different problem, or the network administrator may have used a Group Policy setting to configure the Compatibility View settings on your computer.
  • If this method worked, you may have to repeat this method for each website that experiences these problems.

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