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Buddy Media - ProfileBuddy - Adding a tab back to a Facebook page

Knowledge Article Number 000182019
Description
Tabs can disappear from a page for several reasons. Check to ensure that sandbox mode is not enabled, and that the app has been added to the page. Removed tabs can be added back by someone that is both an application and page admin. 
Resolution

Sandbox Mode

When a tab's application is in sandbox mode, the tab will only be visible to page admins of the page, and developer admins of the application. If you can view the tab as a page admin or developer, but not as a normal user, it's likely that your app is in sandbox mode. To make your tab live, follow the steps listed below to disable sandbox mode: 

1. Login to https://developers.facebook.com/ with the developer account for your App.
2. Click Apps at the top of the page.
3. Locate the App in the left side bar. Click See All to expand the list if required.
4. Click on the name of the App.
5. Click Edit Settings.
6. Under Basic Info, click Disable
7. Click Save Changes.
8. A notification at the top of the page will confirm that the changes were successfully made. 

For more information about sandbox mode, see Facebook's Developer Site.


Adding a tab back to a Facebook Page

Page admins can also remove tabs from their page entirely either by :
  1. In the Admin Panel, click Edit Page| Edit Settings| More...| Apps
  2. Click the X next to the tab you would like to remove
Tabs can be added back after they have been removed. You must be a developer admin on the app and a page admin on the page in order add a tab back to a page that was previously set up in ProfileBuddy, To add a tab back to a page, which was previously setup in ProfileBuddy, you must be a developer admin on the application, and a page admin on the page you are adding it to. 
 

To add a tab back to a Facebook Page

  1. Go to https://www.facebook.com/dialog/pagetab?app_id=APP_ID&display=popup&next=http://www.buddymedia.com in your browser where APP_ID is your tab's unique app ID.
  2. Select the page you would like to add the tab to in the page selector. If you don't see your page in the list, ensure that you are an admin on the page.
  3. Click Add Page Tab.
  4. You will be directed back to the Salesforce Marketing Cloud home page. The tab should now be on your page.




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