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Radian6 - Insights - Polarized Sentiment and Topic-Based Sentiment

Knowledge Article Number 000182062
Description What is the difference between polarized sentiment and topic-based sentiment?
Resolution Polarized sentiment offers the overall sentiment of a post. Topic sentiment locates positive and negative topics in a set of posts.

To understand the difference, consider this post: “I love my iPhone but the battery is horrible.” Polarized sentiment will classify this post as neutral as it contains both positive and negative sentiment. Topic sentiment will classify this post as a positive post about iPhones and a negative post about iPhone batteries.


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