Buddy Media - ConversationBuddy - Activating Facebook Reply to Comments
|Knowledge Article Number||000182131|
|Description||Steps for replying to Facebook comments from ConversationBuddy.|
|Resolution||Turning on the replies feature on Facebook will allow you to reply to a Facebook comment in your ConversationBuddy stream. If the replies feature is not activated on your Facebook Page, your comment reply within Buddy Media will only add a new comment to the original post. You will not be able to reply to the comment directly. Review How do I allow replies to comments on my Page? to turn on replies for a Facebook Page that you administer.
Once Facebook replies have been turned on for your page, the option to reply to a comment from ConversationBuddy will become available for new comments going forward. Threaded replies will become active in ConversationBuddy once a new comment is imported.