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Salesforce Certified Service Cloud Consultant Overview

Knowledge Article Number 000186510
Description The Salesforce Certified Service Cloud Consultant exam is designed for implementation experts who have experience implementing Service Cloud solutions in a customer-facing role.

The Salesforce Certified Service Cloud Consultant is able to successfully design and implement Service Cloud solutions that meet customer business requirements, are maintainable and scalable, and contribute to long-term customer success.

To earn this credential, you must pass a proctored multiple-choice exam. When preparing for the exam, we strongly advise that you review the study material and gain hands-on experience related to the topics covered on the exam, as recommended in the study guide.

The exam has the following characteristics:
  • Prerequisite: Salesforce Certified Administrator credential; however, hands-on experience is strongly recommended
  • Format: 60 multiple-choice questions
  • Time allotted to complete the exam: 1 hour and 45 minutes
  • Passing score: 68%
  • Registration fee: USD 200; retake fee: USD 100
  • Delivery options: Proctored exam delivered onsite at a testing center or in an online proctored environment
  • References: No hard-copy or online materials may be referenced during the exam
  • Results: Provided immediately after exam submission as on-screen text and by email
  • Maintenance: Successful completion of the Salesforce Certified Administrator release exams is required to maintain the credential; release exams are published three times a year, one for each of the major product releases.

See the Salesforce Certified Service Cloud Study Guide for more information about this credential.

If you have additional questions, please visit the certification Knowledge Base at To contact the Salesforce Certification team, please open a case at

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