Salesforce Certified Service Cloud Consultant Overview
|Knowledge Article Number||000186510|
|Description||The Salesforce Certified Service Cloud Consultant exam is designed for implementation experts who have experience implementing Service Cloud solutions in a customer-facing role.
The Salesforce Certified Service Cloud Consultant is able to successfully design and implement Service Cloud solutions that meet customer business requirements, are maintainable and scalable, and contribute to long-term customer success.
To earn this credential, you must pass a proctored multiple-choice exam. When preparing for the exam, we strongly advise that you review the study material and gain hands-on experience related to the topics covered on the exam, as recommended in the study guide.
The exam has the following characteristics:
See the Salesforce Certified Service Cloud Study Guide for more information about this credential.
If you have additional questions, please visit the certification Knowledge Base at http://certification.force.com/pkb. To contact the Salesforce Certification team, please open a case at http://certification.salesforce.com/open-a-case.