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Radian6 - Radian6 for Salesforce - Script Error when sending posts from the Engagement Console to Service Cloud

Knowledge Article Number 000186532
Description I am attempting to send a post from the Engagement Console to Service Cloud using the Radian6 for Salesforce extension. I am getting the following script error which prevents me from sending the post. How can this be resolved?

 
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Resolution A script error often occurs because an 18-digit Salesforce Org ID has been entered into the Radian6 for Salesforce extension. To correct this issue, remove  your Salesforce Org ID from the Radian6 for Salesforce extension installed in your Engagement Console .
 

To add a Salesforce Org ID to the Radian6 for Salesforce Extension

1. Log in to the Engagement Console with your Radian6 username and password. 
2. Go to File| Manage Extensions| Installed ExtensionsSalesforce.com Add-In 
3. Click Edit Extension.
4. Remove your 18-digit Salesforce Org ID in the Salesforce Org Id field. 
5. Click Save.

 

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