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Retake Policy for Salesforce Certification Exams

Knowledge Article Number 000186546
Description There are no limitations on how many times you can retake a proctored multiple choice exam. If you fail your first attempt, you can schedule your next attempt through your Webassessor test taker account the day after receiving the results of your exam. The earliest you can schedule a retake is the next day; we do not allow same-day retakes.
The cost to retake an exam is 50% of its original price and Webassessor will automatically adjust the cost to the retake price. The retake price for proctored multiple-choice exams is: 
  • Certified Administrator: USD 100
  • Certified Advanced Administrator: USD 100
  • Certified Developer: USD 100
  • Certified Advanced Developer: USD 200
  • Certified Sales Cloud Consultant: USD 100
  • Certified Service Cloud Consultant: USD 100
  • Certified Technical Architect – Multiple Choice: USD 250

If you have additional questions, please visit the certification Knowledge Base at To contact the Salesforce Certification team, please open a case at

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