Add Email envelope icon is missing from the Salesforce for Outlook in the Side Panel
|Knowledge Article Number||000186553|
The small Add email envelope icon is not visible in the Side Panel
The Add Email option is not enabled for your organization
1- Login to salesforce org with an administrator account
2- Click on your Name | Setup or Setup then navigate to Administration Setup | Desktop Administration | Outlook Configuration
3- Click Edit next to the configuration for the user who is experiencing this issue.
4- Make sure the Add Email box is checked. To see the Add Email envelope in side panel both side panel and Add Email should be checked.
Keep in mind that this would affect all the users assigned to this Configuration.
5- Now when you launch the Outlook and Salesforce For Outlook program. You should see the Add Email envelope.
If the Add Email option is not check, you would not see the envelope icon in the Side Panel.
You see below that the envelope is missing.
Please also see the following Knowledge Base Article:
Salesforce for Outlook: Envelope icon is missing from the SFO Side Panel for Adding Emails