Why can't a delegated approver see anything in the Items to approve list?
|Knowledge Article Number||000186559|
|Description||The checkbox on the approval process "The approver's delegate may also approve this request" is checked, and the user has access to the record, however a delegated approver can`t see anything in the Items to approve list in the home page. We need to use following workaround to see the list of pending approval records.
|Resolution||Only users directly assigned as approvers may see the records in the Items to approve list. During creation of approval process, if the option “The approver's delegate may also approve this request" was selected, the records will not be listed in items to approve section. To view these records we need to use the workaround as below.
Receiving Approval Request Emails for Delegated Approvers: