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BEST PRACTICES: Salesforce Success Community Resources

Knowledge Article Number 000186648
Salesforce Success Services
The Salesforce Success Community is an online portal where you can access help, give feedback, ask questions, and collaborate with Salesforce, partners, product specialists, employees and other customers.

Although Support is your primary channel for assistance when you encounter a problem, error or serious issue, the Success Community is a valuable forum to get best practice advice and ask “how to” questions.

Each section of the Success Community offers different resources to help you:
  • Get answers to your questions about Salesforce.You can ask questions in many different categories, or search for answers to previously-asked questions
  • Browse documentation, access training and contact Support
  • Join discussions with Salesforce experts and other users in groups that are moderated by Salesforce. Also, find and follow interesting people and share files publicly or privately
  • Give feedback on Salesforce functionality and suggest new features and vote and comment on your favorite ideas
  • Connect and discuss Salesforce with other users in your region or industry
  • Review a list of product defects, workarounds for them, and their scheduled fix dates (subject to our 'Safe Harbor' statement)

The Success Community offers several groups that are moderated by Salesforce via the Collaboration portal. These groups are designed to help you get up to speed faster, build adoption, and ensure you get the latest news on product updates and new releases.

How to join the Success Community:
1. View the video below to get an introduction to our community
2. Watch this tutorial to learn how to login and update your profile in the community
3. Go to
4. Click the Collaboration link in the top menu of the Success Community homepage
5. Enter the same username and password you use to access your own Salesforce system
6. Search for and join various collaboration groups

Getting Started

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