Print this page

Email attachment cannot show Chinese character

Knowledge Article Number 000186944
Description There is an email template in Salesforce with attachment name in Chinese.

When click “Send an Email” button from a record using the email template above, the recipient receives email with attachment but the Chinese characters in the email attachment is removed.
For example, if the attachment name is "卖家手册Seller Guide", the attachment name recipient receives is "Seller Guide". The "卖家手册" part is removed.
Resolution To fix this please change email encoding to UTF-8 under Personal Information.

- Go to Setup | My Personal Information | Personal Information | Edit.
- Change the Email Encoding to Unicode (UTF-8)
- Click "Save".

The characters in attachment should appear correctly after making these changes.

promote demote