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Buddy Media - ConversationBuddy - When are links shortened?

Knowledge Article Number 000186969
Description Links in messages created using ConversationBuddy may be shortened and tracked. The link shortening and tracking depends on the target platform and how the link is included in the message.

Resolution Twitter: 

Messages are automatically detected and shortened. Once a link has been entered, the placeholder "[Short Url]" will appear in its place in the preview below. The link will be shortened to the standard domain or to the custom domain if configured. Link click analytics will be available.

Facebook, Google+, LinkedIn: 

Messages will be shortened and tracked only if they are added using the link attachment tool. Open the link attachment tool by clicking the link icon underneath the text entry box. Links entered in the message body will appear as entered and will not be tracked in Analytics. 

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