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Insufficient Privileges message when accessing Help & Training while logged in as another user

Knowledge Article Number 000187165
Description Users have the ability to Grant Login Access to both Support and their System Administrators.

If a System Administrator is properly setup as a Help and Training Admin to see My organization's open and closed cases, it would be expected that they would have visibility to all their org's cases via the Help and Training portal.

However, if the Admin is currently using granted access and logging in as another user they will encounter an Insufficient Privileges error.  This is expected behavior due to the security enhancement, Improved Security When Logged In as Another User since the Help and Training login process leverages OAuth.

Resolution The administrator will need to log out as the user they're currently logged in as and then refresh or re-navigate to Help & Training.

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