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Unable to Delete Custom Object Record

Knowledge Article Number 000187350
Description When attempting to delete a custom object record, an error message may appear that references a relationship to another object, which is currently preventing the deletion.  Within the error, a table is displayed that provides a list of the related records that are causing the problem.

Example Error Message:

"Your attempt to delete [record name] could not be completed because it is associated with the following [object name]. If the following table is empty, it's because you don't have access to the records restricting the delete."

In some situations, the table appears empty even when there are no permissions/access issues. 
Resolution Check the referenced Object for a custom Lookup field that relates back to the record that needs deletion.  Once found, follow these steps:

- Click on the field to see its details.
- Under the "Lookup Options" section, check the value for "What to do if the lookup record is deleted?"
- If the value is set to "Don't allow deletion of the lookup record that's part of a lookup relationship.", this will need to be changed to "Clear the value of this field."

Once this change has been saved, it should be possible to delete the affected record.




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