Print this page

Why do I have more than one Success Community user profile?

Knowledge Article Number 000187519
There are scenarios where you might see two or more Success Community user profiles with your information.

For example, if you go to the Collaboration Tab, you might find other duplicate Community Users with the same information as your own user profile.

This happens if you have created multiple users on different Organizations (i.e an Organization that you previously worked with, Trial Orgs, Chatter Free Orgs, etc.)

An additional Success Community User is automatically created when you log in to while still logged into another org.

At this time, there is no ability to scale deactivations of duplicate Community users. You should upload a profile photo to your current active profile so it is easier to distinguish from the rest.

On a related note, please vote on this Idea to merge duplicate Success Community profiles:

promote demote