Printable view for cases appears to display a jumbled layout for case comments
|Knowledge Article Number||000187541|
|Description||When you use the Printable View icon on a case detail page, the formatting is quite strange. We used to get the case comments in chronological order. Now, there doesn't seem to be a logical order of the comments.|
|Resolution||This can be explained due to the two-column layout for case comments.
2 column layout results in comment being arranged from left to right and bottom to top.
The attached PDF will give the details
The oldest comment is in the bottom left and then right next to it will be the next one.
Since the comments could vary in length the arrangement follows the same order irrespective of the size of the particular comment.
This is working as designed
There is no way to change this layout
|Case Comment Printable View.pdf||28KB|