Salesforce for Outlook Errors: Outlook is Missing the Category "Don't Sync with Salesforce" or Outlook is Missing the Category "Sync with Salesforce"
|Knowledge Article Number||000187584|
When syncing Salesforce for Outlook, you might encounter the following error message:
Outlook is missing the category "Don't Sync with Salesforce."
|Resolution||To resolve this you need to add the category "Don't Sync with Salesforce" to the mailbox in Outlook. To do this, follow the steps below:
To create a category, do the following:
1- Close Salesforce for Outlook from the system tray by right clicking on the icon and click on Exit
2- Click on the All Categories in Outlook
2-A) In Microsoft Outlook 2007 Click on Edit | Categorize | All Categories
2-B) In Microsoft Outlook 2010, in any view, on the Home tab, in the Tags group, click Categorize, and then click All Categories.
For calendar items, the Tags group appears on the Appointment or Meeting tab. For an open contact or task, the Tags group appears on the Contact or Task tab.
2-C) In Microsoft Outlook 2013, on the Home tab, click on Categorize button on the ribbon and click on "All Categories..."
3- click on New on the Color Categories
4- Based from the error message, in the Name box, type "Don't Sync with Salesforce" or "Sync with Salesforce"
5- Click the arrow next to Color, click the color that you want for this category
6- Click OK on the Add New Category and Color Categories dialog boxes.
7- Close and reopen Outlook and then run Salesforce for Outlook and try to sync again