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Buddy Media - ConversationBuddy - Countries or Languages on Distribution List Not Receiving Posts

Knowledge Article Number 000187629
Description Why is a post  made using a distribution list not appearing for certain languages, countries, or profiles included in the distribution list?
Resolution Languages, countries, and profiles are automatically populated in the ConversationBuddy compose message window when a distribution list is selected. Languages, countries, and profiles can either be added or removed in the compose message window once a distribution list is entered. If any are removed, the post will not be made to the language, country, or profile removed even if they are included in the distribution list that was originally selected.

If a post is made from ConversationBuddy using a distribution list and it is not appearing to some or all of  the languages, countries, or profiles you are expecting, ensure that:
  • The languages, countries, or profiles are included in the distribution list configuration.
  • No languages, countries, or profiles are removed in the compose message window after the distribution list is entered. 




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