Error received when changing sharing setting for an object: "Your request to change your organization-wide sharing defaults was unsuccessful"
|Knowledge Article Number||000187740|
If you are trying to change the organization-wide sharing defaults for a particular object you may receive the following error via email:
"Your request to change your organization-wide sharing defaults was unsuccessful"
There are two possible causes for this issue
1. Object being changed is part of a licensed managed package
To resolve this you should access the package that the object is a part of:
Setup >> Installed Packages
Click on the "Manage Licenses" link next to the appropriate package and ensure your user is assigned a license.
Once this is done, try to make the change to the sharing settings again
2. The Contact standard object is set to Controlled by Parent in the internal OWD, but not in the external OWD
When changing the OWD for the standard Contact object, please note that if you choose Controlled by Parent, this has to be enabled for both the internal OWD and the external OWD. Changing this setting internally only will produce this error message.