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Why are special characters being converted?

Knowledge Article Number 000188013
Many foreign languages have special characters or accented letters, such as: à ɔ̃ é ß.  When a special character is entered into a field and saved, the browser's encoding setting may not recognize the character and consequently converts it into a different symbol.
Resolution To resolve the issue, the affected user may adjust the browser's encoding to a setting which supports the appropriate characters.  For example, "Western European" does not support the Polish alphabet, but "Unicode (UTF-8)" does.

Note: This also applies to the customer's browser encoding when submitting their information through a web-to-lead form.

For more information, you may reach out to your browser provider directly.  Below are the steps to update the encoding on most commonly used browsers:

Internet Explorer

1. Click on the "Page" drop-down in the top right-hand corner

2. Hover over "Encoding >".


1. Click on the Chrome menu Menu button.

2. Click on "Settings".

3. Click "Show Advanced Settings".

4. Under "Web Content" click on "Customize fonts..."

5. Scroll down to "Encoding".


1. Click on the "FireFox" dropdown menu in the top left-hand corner.

2. Hover over "Options >" and select "Options"

3. Navigate to the "Content" tab.

5. Within the "Fonts & Colors" section, click on "Advanced".


1. Choose the "Safari >" menu.

2. Select "Preferences".

3. Click "Advanced".

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