Quick Text does not appear in Live Agent Console when My Domain feature is enabled and set to redirect.
|Knowledge Article Number||000188034|
|Description||When the My Domain feature is enabled for an Org and has the Redirect Policy set to "Redirect", no Quick Text categories/messages are available in the Quick Text chatlet in the flash-based Live Agent Console.|
|Resolution||Option 1 (recommended): The Live Agent Console is a deprecated feature. Use Live Agent in the Salesforce Console instead.
Option 2: Change the My Domain redirect policy to "Not redirected (Recommended)" under Setup | Domain Management | My Domain, edit under "My Domain Settings"