Using Assignment Rules with the LMA
|Knowledge Article Number||000188074|
|Description||Lead assignment does not work for leads that are created by the LMA application.|
|Resolution||Rather, in the LMA, there is a field called “Lead Manager” on the “Package” custom object. The user that is made the “Lead Manager” is the user that is made the lead owner for all leads created in the LMA for that package.
If the user in this field is changed, then the leads should get assigned to the correct person. This also means that assignment rules are not used, which means that all of these records will be owned by a single user all the time.