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Internal Server Error when Delegated Admin attempts a Contact Merge

Knowledge Article Number 000188115
Description One of the steps in the Contacts merge process is to call for a change in Username.  If a user is a Delegated Administrator and is trying to merge a Portal User that they do not directly manage in the role hierarchy, the merge is not allowed and an Internal Server Error may be encountered.
Resolution This is actually working as designed.  Delegated Administrators are able to make changes and manage users in the role hierarchy that they are managing but not users with roles that they are not managing.  We are working to update the error messaging surrounding this functionality so the cause is more evident.

To work around this error, the merge should either be performed by a Delegated Administrator that does manage the portal user or by a System Administrator.




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