Print this page

Radian6 - Engagement Console - Facebook Inbox Messages Marked as unread on Facebook

Knowledge Article Number 000193095
Description Why are Facebook Inbox Messages marked as unread in Facebook when I have read them in the Engagement Console?
Resolution Facebook Inbox messages that are replied to using Facebook Managed Accounts in the Engagement Console continue to be marked as unread on Facebook until they are opened directly on Facebook. 

promote demote