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Radian6 - Engagement Console - Available Media Types when Selecting Multiple Topic Profiles in a Topic Stack

Knowledge Article Number 000193109
Description Why can't I filter by all of the media types available in my Topic Profiles in a topic stack?
Resolution The media types available in a topic stack to select depend on the Topic Profile configuration. If your stack has multiple Topic Profiles, only the media types that are in common between all of the Topic Profiles included are available as options to filter by. For example, if a Topic Profile with all media types selected and a Topic Profile with only Facebook and Comments selected are added to a stack, only Facebook and Comments are available to filter the stack by. 

If all media types are needed in a stack with multiple Topic Profiles, ensure that the Topic Profiles include all media types in their configuration.

 




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