Salesforce1 - Assignment rules do not trigger when creating Cases or Leads
|Knowledge Article Number||000193161|
|Description||Why do my assignment rules not trigger when I create cases or leads from Salesforce1?
When a user creates a Case or Lead from Salesforce1 there is not a check box to use the organization's assignment rules or a prompt to assign using the active assignment rules.
|Resolution||Salesforce1 does not have the option to trigger your assignment rules for Cases or Leads from the record when created.
The user can trigger the assignment rule from within the Full Site
(via Admin setup) Your organization can utilize Apex code to evaluate and trigger assignment rules as needed.