Print this page

How do I change my local machine Internet Explorer browser emulation setting in the registry?

Knowledge Article Number 000193226
Description NOTE: Beginning Summer ’15, we’ll discontinue support for Microsoft® Internet Explorer® versions 7 and 8. For these versions, this means that some functions may no longer work after this date. Salesforce Customer Support will not investigate issues related to Internet Explorer 7 and 8 after this date.

Some applications such as Salesforce for Outlook  leverage Internet Explorer settings to communicate with salesforce and some of the settings can influence page rendering.  In general the defaults work fine and are controlled by the browser and the application itself.  If you have problems and need to change these they can be done transiently using the F12 Developer tools in Internet Explorer or persistently by modifying the registry settings as below.



** NOTE THE BELOW INVOLVES USING THE REGISTRY EDITOR**

If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. See the article http://support.microsoft.com/kb/322756 to backup the registry on your machine or ask one of your IT team members to perform the following tasks

 
Open the registry editor (regedit) and navigate to:
HKEY_LOCAL_MACHINE (and HKEY_CURRENT_USER)
   SOFTWARE
      Microsoft
         Internet Explorer
            Main
               FeatureControl
                  FEATURE_BROWSER_EMULATION
                     OUTLOOK.EXE = (DWORD) 00000000

And
 
HKEY_LOCAL_MACHINE (and HKEY_CURRENT_USER)
   SOFTWARE
     Wow6432Node
      Microsoft
         Internet Explorer
            Main
               FeatureControl
                  FEATURE_BROWSER_EMULATION
                     OUTLOOK.EXE = (DWORD) 00000000




 
 
 
 
Resolution *SFO Side Panel only supported IE9 (reg value: 9999) for Internet Explorer browser emulation setting in the registry.*

Set OUTLOOK.EXE = (DWORD) :
9999 (0x270F)  Windows Internet Explorer 9. Webpages are displayed in IE9 Standards mode, regardless of the !DOCTYPE directive.

Alternatively on this article there is an attached Registry file(emulation_outlook.reg) that will perform the necessary changes in order to remove this error from the Salesforce for Outlook Side Panel.




Attachments
Name Type Size
emulation_outlook.reg
1KB

promote demote