Why do I see inconsistent count of used package license
|Knowledge Article Number||000193267|
|Description||In a subscriber org where a managed package is installed and limited # of licenses are granted via LMA, we are seeing inconsistent license count, eg allowed 6, using 6, but we can only see 5 users assigned with package license, as shown below:
So where is the other license used?
|Resolution||The other license is probably being used by site guest user. Here are the steps you can take to find the user:
Go to Setup || Develop || Sites || clicking on the site name and then into the public access settings.
It is not visible from the normal manage users menu.
There is an idea on this:
Allow to assign LMA User License to Force.com Sites Guest User
"Perhaps this Idea should instead by altered to make Guest Users work like every other user. Not only can't you add them where you expect, confusion is created when it says 10 licenses are consumed by there are only 9 users displayed."