Approval process: Approval Assignment email sent twice
|Knowledge Article Number||000193623|
If any of your approval step has a rejection action to send an email to the previous approver, two emails are sent to the approver.
when an approver rejects, the following happens:
- an email alert is sent to the previous approver to inform that the record has been rejected= OK
- an email alert is sent to the previous approver to inform that a new record has to be approved (via the approval assignment email template) = NOT OK!
NOTE:The approver request email is automatically sent anytime someone is pegged as an approver - that's not really configurable.