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Partner Community User unable to login gets error- URL no longer exists

Knowledge Article Number 000193739
Description Error message, "URL no longer exists" when partner community user tries to login to salesforce.

This error is generally caused if you select "Use Site.com to create custom community pages" tab under Tabs & Pages.  If you choose Use Site.com to create custom community pages, the first page customers see is the Home Page selected in the Site Configuration for your community Site.com site. However if there's no sites created for community site.com it will throw a URL no longer exists error while logging in to salesforce.
Resolution In order to resolve the issue the following steps need to be taken
  •     Click on Setup | Customize | Communities | All Communities | Manage Communities | Administration
  •     Click Tabs or Pages.
  •     To use standard tabs, select Use Salesforce.com tabs.
  •     Save

These changes ensure that there is a Home Page where the user gets directed to.

After the changes the issue should be fixed

Additionally, this can also happen in a Sandbox environment when using the Community Designer. The Community Designer is a site but sites cannot be published in a Sandbox environment, for more information about this read the following articles

 

Site.com Overview





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