Send to Salesforce action doesn't appear in a Social Hub rule
|Knowledge Article Number||000193748|
The Send to Salesforce action sends social posts from your social account or Topic Profile to your Salesforce Organization using a Social Hub rule. There are a few reasons why the Send to Salesforce action won't appear when you create a new rule.
If the Send to Salesforce action is not appearing in the action list for your rule, ensure that:
Update your Salesforce connection type
1. Log in to Social Hub.
2. Click Data Sources.
3. Locate the Data Source that's used in your rule.
4. Click the pencil icon next to your Data Source to edit it.
-Clicking the pencil opens "Edit Data Source" to show its existing configuration.
5. Under "Salesforce Connection Type," click Radian6 for Salesforce or Social Customer Service.
6. Click Save.