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Error when converting leads- Hubspot data type not supported

Knowledge Article Number 000193766
Description Hubspot Inc Error while converting leads.

Users who had installed the Hubspot Managed Package for generating leads often come across the below error while converting leads to accounts and contacts.

Error: System.DmlException: Update failed. First exception on row 0 with id 00QC000001GC0qGMAT; first error: CANNOT_INSERT_UPDATE_ACTIVATE_ENTITY, HubSpot_Inc.SaveLeadChange: execution of AfterUpdate caused by: System.TypeException: Data type not supported (HubSpot_Inc): [] (System Code)
Error - Converted Status

This error message while converting leads is due to "Hubspot" managed package app.



 
Resolution
Change the data type of the custom field "Number of Locations"  on leads to Number(18, 0). However, the field being a Managed package hence the Salesforce support team cannot edit the attributes.

User need to contact Hubspot support team and ask them to follow below steps:
  1. Go to set up>customize>leads>fields> Number of Locations – Number(3, 0).
  2. Change the data type from Number(3, 0) to Number(18, 0).

Hubspot Contact information:

Support: 800-482-0382
Contact: 857.829.5536
Email: sales@hubspot.com, support@hubspot.com.
Website: http://www.hubspot.com/




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