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Chatter Desktop users not able to add other users as chat participants

Knowledge Article Number 000194134
Description Users are not able to add other users as chat participants using Chatter Desktop messenger (all versions):

For Example:

1) Start a a new chat with a user in Chatter Desktop
2) Click on Add Participant icon
3) Type a user's name in the search field "Find available people"
4) No search results are found on users even though user is Online



 
Resolution This is a Working as Designed behavior in Chatter Desktop. In Chatter Desktop, chat participant search on existing chat will return no results if:

1) Searched upon users are not Online And
2) They are not being Followed in Chatter

A good work around available is to use browser version of Chatter messenger which does not have this search limitation.




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