Live Agent chat window does not pop up in a new window when using Internet Explorer
|Knowledge Article Number||000194304|
When using Live Agent in Internet Explorer, you might notice that the chat window does not pop in a new window, and it rather replaces the current window with a chat window. Additionally, a blank small window pops up and remains blank.
This issue happens when the domain you are launching the chat button from and our live agent domain, are in a different security zone.
Domain where chat button is hosted: mydomain.com
Our Live Agent domain: salesforceliveagent.com
In order to fix this, you can follow these steps: