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Live Agent chat window does not pop up in a new window when using Internet Explorer

Knowledge Article Number 000194304
When using Live Agent in Internet Explorer, you might notice that the chat window does not pop in a new window, and it rather replaces the current window with a chat window. Additionally, a blank small window pops up and remains blank. 
This issue happens when the domain you are launching the chat button from and our live agent domain, are in a different security zone.


Domain where chat button is hosted:

Our Live Agent domain:

In order to fix this, you can follow these steps:
  1. Internet Options > Security > Local Intranet > Sites > Add
  2. Add your domain and the live agent domain.
  3. Restart IE
  4. Try again 

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