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Why do I get an 'Insufficient Privileges' message when I try to go to Setup or My Settings?

Knowledge Article Number 000198764
Description When a user attempts to go to Setup, My Profile, or My Settings they receive an 'Insufficient Privileges' message.

Insufficient-Privileges
 
Resolution This may occur if the Api Only User is enabled by checking the box for Api Only User in either the user's Profile permissions or in a permission set that is connected to the user.

We can resolve this issue by disabling the Api Only User option. To do this check the user's profile to see if this feature is enabled (see steps below). If the Api Only User option is not enabled at the Profile level, then look at the Permission Set Assignments related list to find the permission set that has been configured with this option to disable it there (see steps below).

Checking A Profile for the Api Only User option:
  1. Go to the User Detail page.
  2. In the Profile field select the Profile that is listed there to open up the affected profile settings.
  3. Select System Permissions.
  4. Under the column for Permission Name look for Api Only User. Under the Enabled column, if the box is checked, click on Edit to clear the box.
  5. If the box is not checked then proceed to the steps below to check for permission sets that may have the Api Only User option.
  6. Click on Save to save your changes.
Look for a Permission Set for the Api Only User option:
  1. Go to the User Detail page.
  2. Hover over the Permission Set Assignments related list to look for and select the Permission Set that you want to check.
  3. Select System Permissions.
  4. Under the column for Permission Name look for Api Only User. Under the Enabled column, if the box is checked, click on Edit to clear the box.
  5. If the box is not checked then go back to the User Detail page, go the the Permission Set Assignments related list and look at each of the other permission sets to find the one that has this enabled so that it can be disabled.
  6. Click on Save to save your changes.

Note: When troubleshooting this problem, doing a log in as for the user will not cause the 'Insufficient Privileges' message. It may seem like everything is okay from the administrator's perspective when using the log in as feature, however when the user goes to log in they will still experience this error.

If you still experience the issue after reviewing both options presented above please contact Salesforce Support.




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