Work.com: Getting Started With Feedback
|Knowledge Article Number||000199016|
GETTING STARTED WITH WORK.COM FEEDBACK
You don’t have to wait until your next performance review to know how you’re doing or to share feedback with other colleagues. Work.com Feedback makes it easy to request and offer feedback on a person or a topic in an ad-hoc, real-time manner from anyone in the company, anytime.
Work.com Feedback makes it easy to:
1. REQUEST FEEDBACK
Request feedback about yourself, someone else in your company, your team members, or any topic of interest.
Example: After a key meeting:
a. Ask one or more colleagues to provide you with confidential feedback on your performance in the meeting: what you presented, how you presented, or how you engaged the audience.
b. Your colleagues will receive a notification of your feedback request, and can follow a link in that notification to respond to the request.
c. You will then be notified of the response, and have the ability to review the feedback to improve.
2. OFFER FEEDBACK
Help your colleagues improve by offering feedback in the moment. You can offer feedback to a specific user, the user’s manager, or to both the user and manager.
Feedback is available from two locations in Salesforce. If your administrator has configured your access to Feedback, you should find a Feedback tab available in the Work.com application tab set. You may also find a Feedback subtab on user profiles when you view your own profile or the profile of a colleague.
For a full overview of Feedback, visit: Work.com Feedback User Documentation.
Feedback offers, feedback requests, and feedback related to performance summaries are all managed from the Feedback tab. The Feedback tab displays the recent feedback you’ve viewed by default, and you can filter to see different types of feedback records. For example, select New Feedback Requests to see feedback records that require their input. You can also create custom list views with different filter options.
The default feedback filters include:
To request feedback, click Request Feedback on the Feedback tab. By default, the feedback request is about you, but you can change the feedback subject from the Feedback About field. If you chose to request feedback about a person, then enter the name of the person you want to request feedback about. You can type the name of the person to find that person and select.
For feedback about a topic, you have the option to request a 5-star rating as well.
Type in your question in the question box. For example:
You can request feedback from more than one person at a time. After you send the initial feedback request, click Invite Others on the feedback request's detail page.
To offer feedback to someone, click Offer Feedback on the Feedback tab. You can chose to share your feedback with the person (the subject of feedback) directly, the person’s manager, or both.
FEEDBACK LIST AND DETAILS
The Feedback detail displays the following information:
In addition to viewing responses, you may be able to:
NOTE: Respondents can only view their own response, but not the responses from others for the same question.