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How to verify a valid mobile number

Knowledge Article Number 000199287
Description If you login from an unknown IP address, a verification code will be sent via SMS if the mobile number is verified. Learn how you can verify properly your mobile number. 

caution icon Important: Salesforce Support is unable to perform these steps. The Salesforce account owner can verify their own mobile number or their System Admin can add the mobile with the proper format under the user detail page


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Verify a mobile number

From a classic Salesforce UI:

1. At the top of any Salesforce page, click the down arrow next to your name.
2. From the menu under your name, select Setup or My Settings (whichever one appears).
3. From the left panel, select one of the following:

  • If you clicked Setup, select Manage Users | Users | click on your username.
  • If you clicked My Settings, select Personal | Advanced User Detail.

4. From the User Detail page, to the right side of the Mobile field, click Add or Change.
5. Enter a valid mobile number without any spaces or dashes, and then click Register.
6. Enter the verification code received via SMS, and then click Verify my code.
7. You'll return to the User Detail page and your mobile number will be verified.

From a new Lightning UI: 

1. From the menu under your name, select Settings
2. From My Personal Information section, select Advanced User Details
3. From Advanced User Details page, select Mobile field to add/change, where applicable
4. Enter a valid mobile number without any spaces or dashes
5. Click Save button when done.

Quick Tip: If you don't receive an email, please make sure that the Salesforce IP Address are whitelisted on the email server.
Haven't enabled the SMS identity confirmation? Learn how to enable it in our help documentation.

Looking for more information on SMS and Email Verification? We've got you covered. Review related topics in our help documentation


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