Why am I receiving the following error message: "The following authors are already revising this document:" error, when trying to upload a new Content version?
|Knowledge Article Number||000199411|
|Description||When I am trying to upload a new Content version while in the LIbrary, a Pop UP window appears:
"The following authors are already revising this document:"
The issue occurs,when a user was trying to upload a file, and was interrupted during the upload process.
Support will need to confirm this by:
- Login as affected User
- Go to the Libraries tab
- Click on the "My Personal Content" tab in the libraries view
- The affected file will show as interrupted with a date..
To resolve this:
- Check the box for the affected files that were interrupted during upload that you are trying to work with or check the box in the title row to select all interrupted uploads (Recommended )
- Click the "Delete selected" button to delete these interrupted uploads.
Now that the interrupted files are deleted you can go back into your Content Library and make the changes to your content that you originally intended to do.